At Perfect Ayulyaa, we are committed to delivering your orders safely and conveniently. This Shipping & Delivery Policy explains our shipping process, delivery timelines, shipping charges, tracking, and other delivery-related information.
By placing an order on our website, you agree to the terms outlined in this policy.
1. Shipping Locations
Perfect Ayulyaa currently offers delivery across India, subject to the serviceability of the delivery PIN code by our courier and logistics partners.
We are unable to guarantee delivery to every PIN code. If a particular location is not serviceable, we will inform the customer accordingly.
2. Order Processing
Orders are generally processed and dispatched within 1–3 business days after successful order confirmation and payment.
Orders placed on Sundays, public holidays, or during promotional and high-demand periods may require additional processing time.
In some cases, processing may take longer due to product availability or unforeseen operational circumstances.
3. Delivery Time
Once the order has been dispatched, delivery generally takes approximately 3–7 business days, depending on the destination and courier serviceability.
Delivery timelines are estimates and may vary due to:
- Customer location and PIN code
- Courier service availability
- Weather conditions
- Public holidays
- Transportation or logistical disruptions
- High order volumes
- Unforeseen circumstances
Perfect Ayulyaa does not guarantee a specific delivery date.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process before the customer completes the order.
Shipping charges may vary depending on factors such as:
- Delivery location
- Order value
- Package weight
- Number and size of products
- Applicable shipping arrangements
If free shipping is available for particular orders, products, locations, or promotional offers, the applicable conditions will be mentioned on the website.
5. Order Tracking
Once your order has been dispatched, tracking details may be shared through the contact information provided during checkout.
Depending on the courier partner, tracking information may be provided through:
- SMS
- Order/account notifications
Tracking information may take some time to become active after the shipment has been handed over to the courier partner.
6. Delivery Attempts
Our courier partners may make multiple attempts to deliver your order according to their standard delivery procedures.
Please ensure that the recipient is available at the provided delivery address and that the contact information provided during checkout is accurate.
Delivery may be unsuccessful if:
- The recipient is unavailable
- The address is incorrect or incomplete
- The provided phone number is unreachable
- The customer refuses to accept the shipment
- The location is inaccessible or non-serviceable
Orders that cannot be delivered may be returned to Perfect Ayulyaa by the courier partner.
7. Incorrect Address or Contact Details
Customers are responsible for providing accurate shipping information at the time of placing an order.
Perfect Ayulyaa will not be responsible for delivery failures resulting from incorrect or incomplete:
- Name
- Address
- PIN code
- Phone number
- Other delivery information
If an order has already been dispatched, changes to the shipping address may not be possible.
8. Delayed Delivery
Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control.
These may include:
- Courier or logistics delays
- Weather conditions
- Natural events
- Transportation disruptions
- Public holidays
- Regional restrictions
- High order volumes
- Other unforeseen circumstances
Perfect Ayulyaa is not responsible for delays caused by third-party logistics or courier service providers, as stated in our Terms and Conditions.
9. Damaged or Tampered Packages
Customers are advised to check the condition of the package when it is delivered.
If the package appears damaged, leaking, opened, or tampered with, please notify us as soon as possible.
For damaged products, please provide:
- Order number
- Clear photographs of the outer package
- Clear photographs of the product
- Details describing the issue
Such information may be required to verify and process your request.
Please refer to our Refund & Returns Policy for applicable replacement or refund conditions.
10. Incorrect or Missing Products
If you receive an incorrect product or any item is missing from your order, please contact us as soon as possible with your order details.
Please provide the order number and relevant photographs where applicable.
After verification, Perfect Ayulyaa will provide an appropriate resolution in accordance with our Refund & Returns Policy.
11. Leakage or Product Damage During Transit
As our products include edible oils packaged in bottles/containers, minor packaging issues may occasionally occur during transportation.
If an oil bottle/container is received leaking or damaged, please contact us promptly and provide clear photographs/videos of the package and product.
The issue will be reviewed and resolved in accordance with our Refund & Returns Policy.
12. Failed or Returned Shipments
If an order is returned to Perfect Ayulyaa due to an incorrect address, repeated failed delivery attempts, customer refusal, or other circumstances attributable to the customer, additional shipping charges may apply if the customer requests re-dispatch.
Any refund, cancellation, or re-shipping will be handled according to the applicable circumstances and our Refund & Returns Policy.
13. Multiple Products in One Order
If an order contains multiple products or different pack sizes, products may be shipped together or separately depending on product availability, packaging, and logistics.
If products are shipped separately, applicable tracking information may be provided for each shipment.
14. Cancellation After Dispatch
Once an order has been dispatched, cancellation may not be possible.
If the customer wishes to cancel an order, they should contact Perfect Ayulyaa as soon as possible after placing the order.
Any eligible cancellation or refund will be processed according to our applicable policies.
15. International Shipping
Perfect Ayulyaa currently provides shipping within India.
International shipping is not available unless specifically stated on the website.
16. Contact Us
For questions or concerns regarding shipping and delivery, please contact us:
Perfect Ayulyaa
Address: 41/3, VVK Nagar, Vellakinar, Coimbatore – 641029, Tamil Nadu, India
Email: perfectsorganics@gmail.com
Phone: +91 99652 52009
When contacting us regarding an order, please provide your Order ID so that we can assist you more efficiently.
